Second: Check that you have no internet security software running on your computer that might block the download. If you do, please temporarily disable it, or white-list dropbox.com and mediafire.com
Click the "Download button" below
This download is approximately 30 MB in size and depending on your internet connection speed could take up to 1 hour to download (typically it takes around 5 mins).
Depending on the browser you use, the next step can vary. Your browser may ask you if you want to save or run the file (it is usually best to save it) or it may silently download it to the downloads folder. Some browsers show a clear indication that the download is active, others do not. Check your browser's help for more information on downloading files.
When the download completes, you will have a single file that contains the installer, on your hard drive. You are now ready to install the software that you downloaded.
Double click on the installer that you downloaded to begin the installation process. (Please note there may be a pause of a few seconds/minutes before the installer loads, while Windows checks the installer’s digital signature).
The installation will progress through a series of dialog boxes. Simply check/read each one and click Next when you have done so.
At the end of the installation process, the installer will offer to run the software. We strongly recommend that you do this right away, to finalise the installation and licensing process.
When the software runs for the first time, it will ask you for your account details. These will be sent or will have been sent to you when you purchase a subscription. The software will connect to the internet and use these login details to access your account and see what subscriptions you have. The software will then download any content or updates that are required
When entering your password, we STRONGLY advise you to COPY and PASTE it from your original email in to this edit box. Hand entering the password can result in the mis-entry of the data, and a failure to link to your account.
Common problems and FAQs
Q. What platforms does the reader run on?
Q. I hand-entered my password and it didn't work:
A. Please try again, this time using copy and paste to prevent mis-entry of the password
Q. I copied and pasted the password and it was refused
A. This probably indicates that you have mis-entered your email address or else you purchased the subscription under a different email address. You may need to contact support for further help
Q. When I try to run the installer I get a message saying the download is corrupt. Why is this happening?
A. This happens when the download is incomplete. This is usually for one of the following reasons:
- The download timed out
- The internet connection was interrupted
- An internet security application blocked the download
Delete the file that was downloaded and try again, disabling any internet security application that might be blocking the download first. Consider using the alternative download link above, and please make sure that you are using Internet Explorer to perform the download as this has proven to be more robust than the other web browsers
Q. My download took a while, but then the file disappeared. Where has it gone?
A. This can happen if you have an internet security application running that has quarantined the download. Try looking at the settings of your internet security application to see if there is an option for removing a download from quarantine.
Q. What can I legally do with my license?
A. You can install the software on up to three separate devices.
Q. I want to put it on to a different computer/device, how do I do that?
A. So long as it will be used for the benefit of the same person as the original installation, you can install the appropriate reader and activate it on up to three computers/devices. If you have already used all three activations and require a fourth, then please contact support.
Q. Someone else at my office wants to use the software. How do I transfer it to their computer/device?
A. They can install the appropriate reader for their computer/device for free, but they will need their own subscription to the content
Q. I have a query regarding billing, invoices, web ordering, my license key email etc. Who should I contact?
A. Check your receipt to see who fulfilled your order:
- If you placed your order with the Pearson VUE store, then please go to the Pearson VUE store support page
- If you placed your order with the CTIB shop, then please contact CITB shop support page.
Q. I have a technical question that is not answered above. What should I do?